Bot not responding to Hi

Scenario: Bot not responding to Hi

There can be multiple reasons for bot breaks. Below are the 2 possible reasons,

1. Bot break if primary color not selected

1. Goto Business manager

2. Select channels

3. Check whether Primary color has selected

4. If not, select any color and save

5. Test the bot again, it should work

2. Bot breaks if etc flag is set to true

1. Right click on conversation studio and select inspect

2. Select network

3. Open Business manager in conversation studio and select General settings

4. Check on the network and tick on general settings

5. Expand the body and you can verify if ‘to etc : true or false’

6. If it is true,

• Ask someone who has access to change a toggle and save

• Right click on network and save as curl

• open postman

• Import

• Paste

• goto body

• Beautify

• Change to_ect: <>

• send

This should work

Reference ticket: https://haptikcare.freshdesk.com/a/tickets/13267