Entity Value Captured Wrong

KB Article 7: Entity value captured wrong

Description: This article provides steps to troubleshoot and resolve the issue when an entity used in a bot captures wrong data.

Category: Conversation Studio

Tags: Entity

Debugging steps:

• Open conversation studio

• Get to the node which captures the entity

• Test the bot

• Enter the input as expected

• A LOG icon will appear next to the random thing you typed

• Click on that icon

• You can see the captured entities in the detected entities section.

• You can reconfirm the detailed information in the entities row.

• If the entity value is wrong, click on the connection where bot breaks

• Click on bot response

• Entities will be displayed, select the edit option right next to the particular entity.

• Select the dictionary tab and update the value and save

• Train the bot

• Test the bot and confirm

Reference ticket: https://haptikcare.freshdesk.com/a/tickets/11967