Feedback flow not working

Created by Amal.makkar-c, Modified on Fri, 25 Aug, 2023 at 11:28 AM by Amal.makkar-c

KB Article 1: Feedback flow not working.

Ticket No: 14267

Category: Conversation Studio

Issue description:

The feedback flow for Hindi is not giving proper response, When the user clicks yes after the feedback message, It's asking for ratings from 1-5, users need to click any one button. After clicking it's not going to the next node which is connected via entity value.

Steps to debug this issue.

1. Check if you can replicate this issue.

2. Check if the bot response is correct.

3. Check for the previous context tags.

3. Update the bot response as per previous context tag in entity for Hindi language.

4. If it is not possible to change the content of bot response then we need to replace the entity with local one..

5. In this case changing it to local entity fixed the issue.